Bookings

Bookings can be made by phone or email

• Deposit of £250.00 is required to secure booking by Bank Transfer (Please note: The booking deposit is non-refundable)

• Confirmation of the booking will be emailed with the invoice in respect of the cost of hire and cost to insure driver or drivers.

• Outstanding balance would be due in full, 4 weeks prior to collection of vehicle.

 

Cancellation of Bookings

Cancellations must be in writing, and are charged as follows:​

• Should you cancel your confirmed booking within the 4 weeks prior to hire start date or fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid.

• This will also apply if, upon inspection of named drivers' licences, they are found to be invalid or do not comply with the information stated on the booking form.

 

Availability

In circumstances beyond our control if the Motorhome previously booked by the hirer is not available due to an accident, theft, weather conditions, or any other reason or circumstance, we will refund all monies paid immediately. Hampshire Motorhome Hire Ltd however will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances.

 

Insurance

• No one other than the drivers named in the rental agreement may drive the hired vehicles.

• All named drivers must be between 23-75, of good health, have held a full/valid UK driving licence for at least two years,  no more then 6 points on driving licence, no accidents within the last 3 years and no driving convictions.

• The licence must be clear of any endorsements apart from up to six points for Speeding Offences, if there are any other current endorsements special conditions may apply.

• All licences required must be produced at vehicle collection; if this is a photo-card licence you must produce the card.

• Persons with serious convictions within the last eleven years will not be permitted to drive the hire vehicles (including drink driving offences).

• Visitors from abroad are permitted to drive our motorhomes but we shall need to refer you to our insurance company to check if they will approve you.

• All Drivers must provide proof of address with a bank statement and utility bill no older than 3 months on collection of vehicle.

• Please note: The drivers address has to match on both driving license and both proof of address. If they do not match this will invalidate the insurance therefore not allowing you to commence with hire. (Please note: if this happens we cannot refund your booking).

• Our Motorhome is comprehensively insured for the named drivers during the hire period only. Additional drivers can be added at an additional charge; prices available on request.

• A refundable damage deposit of £800.00 is payable upon collection of vehicle and is fully refundable upon safe return of the vehicle on the agreed date and time unless otherwise agreed by Hampshire Motorhome Hire Ltd. In the event of an insurance claim, the full £800.00 will be taken to cover the full insurance excess of £800.00. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the refundable deposit; this will also include any loss of equipment.

• Every accident or any damage must be reported to Hampshire Motorhome Hire Ltd immediately by telephone and an accident form will have to be completed at the end of the hire period.

• Any damage to tyres, windscreen and any theft of personal property is not covered by our insurance, and any such damage shall be at your expense. Hampshire Motorhome Hire Ltd recommends that the hirer takes out their own personal belongings insurance.

• Driving by non-named drivers and any late returns of Motorhomes renders the insurance invalid and the driver therefore commits an offence under the road traffic act, and will be solely responsible for any damages of personal injuries incurred.

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Limitations & Liabilities

Hampshire Motorhome Hire Ltd accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a Motorhome breakdown or accident.

 

The Hirer:

• Is liable for any cost incurred for speeding or parking fines, congestion charges or any other offences committed against the road traffic act regulations.

• Must remember that although these are leisure vehicles, it is an offence to drink and drive.

• Undertakes responsibility for the control of the vehicle on hire to you.

• Is liable for all overhead damage to the vehicle resulting from any accident. The maximum height of the vehicle is clearly stated in motorhome.

• Shall not tow any trailer or vehicle behind the hired vehicle.

• Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded.

• Shall ensure that the driver and all passengers required by law to do so shall, at all times when the vehicle is being driven wear the seat belts provided.

• Shall not use the vehicle to carry passengers or goods for hire or reward.

• Shall not, without written consent from Hampshire Motorhome Hire Ltd, remove the vehicle from the UK mainland.

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Breakdown & Accidents

In the event of a breakdown or accident, a recovery and repair service is provided for our motorhomes (details inside vehicles).

Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense.

 

Mileage Charges

It is unlimited mileage for England and Wales. 

European Zone 1 (France, Belgium, Holland) £5.00 per day 

European Zone 2 (All other countries in Europe) £10.00 per day 

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General

• The motorhome and its contents remain the property of Hampshire Motorhome Hire Ltd at all times. The hirer is required to keep the vehicle securely locked at all times when it is left unattended, and to refrain from any action or omission which may prejudice Hampshire Motorhome Hire Ltd rights to the vehicle.

• The following are strictly prohibited in our Motorhome, Hampshire Motorhome Hire Ltd reserves the right to retain in part or whole the refundable deposit if additional deep cleaning or repair is required upon return of the vehicle due to Smoking

• Hampshire Motorhome Hire Ltd reserves the right to vary rates and conditions at any time.

• Hampshire Motorhome Hire Ltd offer free car parking for your car whilst you are away, however, vehicles are left entirely at the Owners Risk. Only one allocated parking space is provided per Motorhome hire, with additional vehicle parking available at an additional charge; prices available on request.

• Late returns will be surcharged at the rate of £25 per hour, or part hour.

 

Vehicle Conditions

• The hirer acknowledges collection of the vehicle and it's contents, free from defects or damage, other than as specified by Hampshire Motorhome Hire Ltd

• Before the commencement of hire the hirer is advised to check the vehicle thoroughly before leaving the premises of Hampshire Motorhome Hire Ltd.

• The vehicle must be returned in the same condition as when hired, with toilet emptied, fuel tank filled up to the click, rubbish removed and the interior clean.

• Hampshire Motorhome Hire Ltd will make a charge of £25 for the cleaning of un-emptied chemical toilets

• Hampshire Motorhome Hire Ltd will make a charge for the cleaning of dirty or stained carpets or upholstery.

 

Fuel, Oil & Gas

• A full tank of fuel is supplied with the vehicle at the commencement of hire and the hirer is expected to return the vehicle with a full tank of fuel.

• There will be a surcharge of £25 plus the cost of fuel for any fuel shortage.

• The hirer will be liable if incorrect fuel type is used.

• The hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids whilst on your trip.

• Our vehicles are fitted with refillable gas bottles which can be swapped for new at any fuel station/campsite supplying Calor Gas, The motorhomes are supplied with x2  6kg Calor Gas Bottles. You just return the motorhome with whatever is left in the bottles, we don’t charge for gas used.

 

Suitable Persons

Hampshire Motorhome Hire Ltd has the right to refuse to handover the Motorhome on arrival of the hirer to any person who in our opinion is not suitable to take charge of the vehicle, due any concerns we have for the safety of the vehicle or its occupants or other road users, In this situation all monies paid to us will be refunded in full immediately, Hampshire Motorhome Hire Ltd will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances.

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Animals

• Dogs allowed, considering trained and well behaved.

• We ask that they don't jump up on the beds or furniture. 

• If cleaning is required due to your dog, you will be charged for professional cleaning of  upholstery.

 

Smoking

It is against the law to smoke in all hire vehicles. A fixed penalty notice of £100.00 will be imposed if customers are found to have been smoking in our Motorhome. Or a maximum fine of the full Damage Deposit could be imposed if damage has been caused by smoking.